IT Support Services
Outsourced IT support for small businesses, with a help desk your team can call. Monitoring and patching prevent problems, all for a flat monthly fee.
What our IT support covers
- Help desk support for your team's everyday technology problems
- 24/7 support with a support plan that includes it
- Monitoring and patching for your computers
- Backup oversight
- Security monitoring
- Practical technology guidance
How support works
About 90% of our support is remote. When something needs hands on site, we come to you in Massachusetts and New England.
IT support company or full managed IT?
If you want us to run all of your technology, see our managed IT services. Security and compliance are covered by our cybersecurity services.
Transparent Pricing, Predictable Costs
No hidden fees. No surprises. Just reliable IT support.
Essential
Core managed IT and security for small teams.
- Essential IT support and managed services for small businesses
Professional
Everything in Essential plus deeper monitoring and priority support.
- Professional IT support with priority response and onsite visits
- Deeper monitoring
Enterprise
Full-stack managed services for growing, multi-site operations.
- Enterprise IT services with 24/7 support
- Dedicated vCIO
Add-On Services
Cyber Essentials
$79 per user per month
Dark web monitoring
$49 per month
Managed firewall
$35 per month
Onboarding That Actually Works
A proven process to get you up and running quickly.
Discovery & Assessment
- ✓Complete IT infrastructure audit
- ✓Security vulnerability scan
- ✓Compliance gap analysis
- ✓Documentation review
Planning & Proposal
- ✓Custom service plan design
- ✓Migration strategy
- ✓Security remediation plan
- ✓Clear pricing proposal
Implementation
- ✓Agent deployment
- ✓System configuration
- ✓Security hardening
- ✓Team onboarding
Continuous Improvement
- ✓24/7 monitoring begins
- ✓Monthly optimization
- ✓Quarterly business reviews
- ✓Annual compliance audits
What our clients say
Excerpts from Google reviews by clients of jIT Solutions, now Just In Time AI.
"We have been working with jIT for over a decade and have a real level of trust that is hard to come by."
"If you want an account manager that is super responsive and really cares about you and your business, jIT is the team and technology company for you!"
"From great and friendly customer service to fast response time, they work behind the scenes to make sure small issues don't become big ..."
"Our ability to connect with a jIT team member immediately upon having any issue is a huge benefit."
Clear answers
Frequently asked questions
What are IT support services?
IT support services are the help your team gets with everyday technology: a help desk for problems, plus monitoring, patching, and backup oversight that keep your computers working.
What does IT support do?
IT support fixes technology problems for your staff and prevents new ones by keeping computers monitored and patched. At Just In Time AI, the same team also covers security monitoring.
How much does IT support cost for a small business?
Our plans are $79 per user per month for Essential, $149 for Professional and $299 for Enterprise. The price depends on the plan and the number of users.
What should I look for in an IT support company?
Look for clear pricing, a written list of what is included, and a team that also understands security. Ask how they handle issues that need someone on site.
Do you offer 24/7 IT support?
Yes, with a support plan that includes it. Talk to us about what fits your business.
Do you offer outsourced IT support for small businesses?
Yes. Just In Time AI can act as your IT team or support the people you already have. About 90% of our support is remote, and we come on site when needed.
Ready to Simplify Your IT?
Talk with Just In Time AI about reliable, compliant IT management for your business.
Call (508) 947-1478