End User License Agreement

This End User License Agreement (“Agreement” or “EULA”) is a legally binding contract between you (“User,” “you,” or “your”) and Just In Time AI, a Massachusetts-based company (“Company,” “we,” “our,” or “us”). This Agreement governs your access to and use of all Just In Time AI products, services, software, websites, and platforms (collectively, the “Services”), including but not limited to AI Field Support products, security and compliance services, AI consulting and professional services, and the Sage publishing platform.

Please read this Agreement carefully before using our Services. By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement.

1. Agreement to Terms

By creating an account, accessing our website at jitai.co, or using any of our Services, you agree to be bound by this Agreement. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to this Agreement, and the terms “you” and “your” shall refer to that organization.

If you do not agree to these terms, you must not access or use the Services. Your continued use of the Services following any modifications to this Agreement constitutes your acceptance of those modifications.

2. License Grant

2.1 Scope of License

Subject to your compliance with this Agreement, Just In Time AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes or personal use, as applicable to the service plan you have selected.

2.2 Restrictions

You may not:

• Sublicense, sell, resell, transfer, assign, or distribute the Services or any portion thereof
• Modify, reverse engineer, decompile, or disassemble any part of the Services
• Copy, reproduce, or create derivative works based on the Services
• Access the Services to build a competing product or service
• Use the Services beyond the scope of the license granted in your service plan
• Remove, obscure, or alter any proprietary notices or labels on the Services

2.3 Reservation of Rights

All rights not expressly granted to you in this Agreement are reserved by Just In Time AI. No implied licenses are granted by this Agreement.

3. Account Registration and Security

3.1 Account Creation

Certain Services may require you to create an account. When registering, you agree to provide accurate, current, and complete information and to update such information as necessary to maintain its accuracy.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password for your account
• Not share your account credentials with any third party
• Notify us immediately at [email protected] if you suspect unauthorized access to your account
• Log out of your account at the end of each session when using shared or public devices

3.3 Account Responsibility

Just In Time AI is not liable for any loss or damage arising from your failure to protect your account credentials. You are solely responsible for any activity conducted through your account, whether or not authorized by you.

4. Acceptable Use and Restrictions

4.1 Permitted Use

You agree to use the Services only for lawful purposes and in accordance with this Agreement. You may use the Services for:

• Legitimate business operations and decision-making
• Accessing AI-powered diagnostics and field support tools as intended
• Security assessment and compliance evaluation purposes
• Publishing and managing content through the Sage platform
• Engaging with consulting and professional service deliverables

4.2 Prohibited Conduct

You agree not to:

• Use the Services in violation of any applicable federal, state, local, or international law or regulation
• Transmit any material that is unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable
• Interfere with or disrupt the integrity or performance of the Services or related systems
• Attempt to gain unauthorized access to any part of the Services, other accounts, or computer systems or networks connected to the Services
• Use automated tools, bots, scrapers, or other means to access the Services except as expressly permitted by us
• Upload or transmit viruses, malware, or any other malicious code
• Use the Services to generate content that is illegal, harmful, or infringes upon the rights of others
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Use AI-generated outputs from the Services to mislead others about the source or nature of the content

4.3 Enforcement

We reserve the right to investigate and take appropriate action against any violation of this section, including without limitation removing content, suspending or terminating your account, and reporting violations to law enforcement authorities.

5. Intellectual Property Rights

5.1 Company Intellectual Property

The Services, including all software, algorithms, models, interfaces, designs, text, graphics, logos, icons, and other content provided by Just In Time AI, are owned by or licensed to Just In Time AI and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Your Content

You retain ownership of any content, data, or materials that you submit, upload, or input into the Services (“Your Content”). By submitting Your Content, you grant Just In Time AI a limited, non-exclusive, royalty-free license to use, process, and display Your Content solely for the purpose of providing the Services to you.

5.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Services (“Feedback”), you grant Just In Time AI an unrestricted, irrevocable, perpetual, royalty-free license to use such Feedback for any purpose, including improving the Services, without any obligation to you.

5.4 Trademarks

“Just In Time AI,” “AI Field Support,” “AI Boat Mechanic,” “Sage,” and related names, logos, and marks are trademarks or service marks of Just In Time AI. You may not use these marks without our prior written consent.

6. AI-Generated Content Disclaimer

6.1 Nature of AI Outputs

Certain Services utilize artificial intelligence and machine learning technologies to generate content, analyses, recommendations, diagnostics, and other outputs (“AI Outputs”). You acknowledge and agree that:

• AI Outputs are generated by automated systems and may contain errors, inaccuracies, or omissions
• AI Outputs are provided as informational tools and should not be treated as professional advice, diagnosis, or definitive conclusions
• AI Outputs do not replace the judgment of qualified professionals, including but not limited to licensed mechanics, cybersecurity specialists, legal advisors, or compliance officers
• You are solely responsible for evaluating, verifying, and making decisions based on AI Outputs

6.2 No Guarantee of Accuracy

Just In Time AI does not guarantee the accuracy, completeness, reliability, or suitability of any AI Output for any particular purpose. AI technologies are inherently probabilistic, and outputs may vary based on input quality, model updates, and other factors.

6.3 AI Field Support Products

AI Field Support products (including AI Boat Mechanic and AI Field Support for auto and heavy equipment) provide AI-assisted diagnostic suggestions and troubleshooting guidance. These suggestions are not a substitute for hands-on inspection by a qualified technician. Always exercise professional judgment and follow manufacturer specifications when performing maintenance or repairs.

6.4 Security and Compliance Assessments

AI-assisted security assessments, NIST evaluations, WISP generation, and SOC 2 readiness reports are informational tools designed to support your compliance efforts. They do not constitute legal advice or certification. You should consult with qualified legal and compliance professionals regarding your specific regulatory obligations.

6.5 Ownership of AI Outputs

Subject to the intellectual property rights described in Section 5, you may use AI Outputs generated from Your Content for your own business purposes. However, Just In Time AI retains all rights in the underlying models, algorithms, and technologies used to generate such outputs.

7. Data Privacy and Collection

7.1 Privacy Policy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference. By using the Services, you consent to the practices described in the Privacy Policy.

7.2 Data Processing

In providing the Services, we may process data you submit, including through AI models and third-party service providers. Your business data is not used to train AI models. For full details on how we handle your data, please review our Privacy Policy.

7.3 Your Obligations

You are responsible for ensuring that any data you submit to the Services complies with applicable data protection laws. You represent and warrant that you have all necessary consents and authorizations to submit data to the Services.

8. Service Availability and SLA

8.1 Availability

Just In Time AI strives to maintain high availability of the Services but does not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control.

8.2 Maintenance and Updates

We reserve the right to modify, update, or discontinue any part of the Services at any time, with or without notice. We will make reasonable efforts to provide advance notice of significant changes or scheduled downtime.

8.3 Service Level Commitments

Specific service level agreements, including uptime guarantees and response time commitments, may be established in separate written agreements between you and Just In Time AI. In the event of a conflict between this Agreement and a separate SLA, the terms of the SLA shall govern with respect to service levels.

8.4 Force Majeure

Just In Time AI shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, or third-party service outages.

9. Payment Terms

9.1 Fees

Certain Services require payment of fees as described on our website or in a separate order form or statement of work. All fees are quoted in United States dollars unless otherwise specified.

9.2 Payment Processing

Payments are processed through Stripe, our third-party payment processor. By providing payment information, you authorize us and Stripe to charge the applicable fees to your designated payment method. You agree to Stripe's terms of service in connection with your payment transactions.

9.3 Billing Cycle

Subscription-based Services are billed in advance on a recurring basis (monthly or annually, as selected by you). One-time services, consulting engagements, and project-based work are billed as specified in the applicable statement of work or order form.

9.4 Late Payments

If payment is not received within 30 days of the due date, we reserve the right to suspend or terminate your access to the Services. Late payments may be subject to interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less.

9.5 Refunds

Refund policies vary by service type. Subscription cancellations take effect at the end of the current billing period, and no partial refunds are provided for unused portions of a billing cycle. Project-based and consulting engagements are governed by the refund terms specified in the applicable statement of work.

9.6 Taxes

All fees are exclusive of applicable taxes. You are responsible for all taxes, levies, and duties associated with your use of the Services, excluding taxes based on Just In Time AI's net income.

10. Disclaimers and Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JUST IN TIME AI DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

10.2 No Guarantee of Results

Just In Time AI does not guarantee any specific results from the use of the Services, including but not limited to diagnostic accuracy, compliance certification, cost savings, security posture improvements, or business outcomes.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JUST IN TIME AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF JUST IN TIME AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.4 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JUST IN TIME AI'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO JUST IN TIME AI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

10.5 Essential Basis

The disclaimers and limitations set forth in this section reflect a fair and reasonable allocation of risk between you and Just In Time AI and form an essential basis of the bargain between the parties. The Services would not be provided without these limitations.

11. Indemnification

11.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Just In Time AI, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services or any activity under your account
• Your violation of this Agreement
• Your violation of any applicable law or regulation
• Your Content or any data you submit to the Services
• Your infringement of any third-party intellectual property or other rights
• Any claim by a third party arising from your use of AI Outputs

11.2 Indemnification Procedure

We will provide you with prompt notice of any claim subject to indemnification. You shall have the right to control the defense and settlement of any such claim, provided that you do not settle any claim without our prior written consent if the settlement imposes any obligation or liability on us.

12. Termination

12.1 Termination by You

You may terminate this Agreement at any time by discontinuing your use of the Services and, if applicable, canceling your account. Termination does not relieve you of any obligation to pay fees incurred prior to termination.

12.2 Termination by Us

Just In Time AI may terminate or suspend your access to the Services at any time, with or without cause and with or without notice, including but not limited to:

• Breach of any provision of this Agreement
• Failure to pay applicable fees
• Conduct that we determine, in our sole discretion, may be harmful to other users, third parties, or the business interests of Just In Time AI
• Extended period of account inactivity
• Request by law enforcement or government agency

12.3 Effect of Termination

Upon termination of this Agreement:

• Your license to use the Services shall immediately cease
• You must immediately stop using the Services and delete any downloaded materials
• We may delete your account and associated data in accordance with our Privacy Policy
• Sections of this Agreement that by their nature should survive termination shall survive, including but not limited to Sections 5 (Intellectual Property), 6 (AI-Generated Content Disclaimer), 10 (Disclaimers and Limitation of Liability), 11 (Indemnification), and 14 (Governing Law)

12.4 Data Retrieval

Upon request made within 30 days of termination, we will make commercially reasonable efforts to provide you with a copy of Your Content that is stored within the Services. After the 30-day period, we have no obligation to retain or provide any of Your Content.

13. Changes to Agreement

13.1 Right to Modify

Just In Time AI reserves the right to modify, amend, or update this Agreement at any time at our sole discretion. We will notify you of material changes by posting the updated Agreement on our website with a revised “Last Updated” date and, for active subscribers, by sending an email notification.

13.2 Acceptance of Changes

Your continued use of the Services after any changes to this Agreement constitutes your acceptance of the modified terms. If you do not agree with any changes, you must discontinue your use of the Services and terminate your account.

13.3 Prior Versions

Prior versions of this Agreement may be retained for reference purposes. The most current version of this Agreement, as posted on our website, shall govern your use of the Services.

14. Governing Law and Dispute Resolution

14.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law provisions.

14.2 Jurisdiction

Any legal action or proceeding arising out of or related to this Agreement shall be brought exclusively in the state or federal courts located in the Commonwealth of Massachusetts, and you consent to the personal jurisdiction of such courts.

14.3 Informal Resolution

Before filing any formal legal proceeding, you agree to attempt to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute informally within 60 days. If the dispute is not resolved within that period, either party may proceed with formal legal action.

14.4 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

15. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

16. General Provisions

16.1 Entire Agreement

This Agreement, together with the Privacy Policy and any applicable order forms or statements of work, constitutes the entire agreement between you and Just In Time AI with respect to the Services and supersedes all prior agreements, representations, and understandings.

16.2 Waiver

The failure of Just In Time AI to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Just In Time AI.

16.3 Assignment

You may not assign or transfer this Agreement or any rights granted hereunder without the prior written consent of Just In Time AI. Just In Time AI may assign this Agreement without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

16.4 Notices

Notices to Just In Time AI should be sent to [email protected] or by mail to the address listed in Section 17. Notices to you will be sent to the email address associated with your account or posted on our website.

16.5 Independent Contractors

Nothing in this Agreement shall be construed to create a partnership, joint venture, agency, or employment relationship between you and Just In Time AI. The parties are independent contractors.

17. Contact Information

If you have any questions, concerns, or requests regarding this Agreement, please contact us:

Email: [email protected]
Phone: (508) 947-1478

Mailing Address:
Just In Time AI
20 Bayview Ave
Berkley, MA 02779
United States

Questions? Contact us at [email protected] or call (508) 947-1478